Privacy Policy

Our Commitment to Your Privacy

Welcome to our telehealth service. This policy outlines how we collect, use, and protect your data when you use our application to connect with our licensed doctors. We are committed to practices that are compliant with the regulations and global data protection standards to ensure your information is always handled with the utmost care.

What Information We Collect

To provide you with safe and effective medical care, we need to collect certain information. This data is provided by you or created during your consultations.

• Personal Identification Information: This includes your name, date of birth, contact details (phone number, email address), and similar necessary information.
• Health Information: This is any information related to your health, such as medical history, symptoms, diagnoses, treatment plans, medications, consultation notes, and any reports or images you share (e.g., lab results, X-rays).
• Technical & Usage Data: We may collect information about the device you use to access our service, your IP address, and how you interact with our application to improve functionality and security.

How We Use Your Information

Your data is used exclusively for purposes that benefit your health and improve the services we provide. We will never sell your personal information.

• For Your Treatment: The primary use of your information is to allow our doctors to provide you with a medical consultation, diagnosis, and treatment plan.
• Care Coordination: We may use your information to coordinate with other healthcare providers, such as your primary care physician or a specialist, but only with your consent.
• Service Improvement: Anonymized and aggregated data may be used to improve the quality, safety, and functionality of our telehealth platform. This data does not personally identify you.
• Communication: We will use your contact details to send you appointment reminders, important updates about our service, and follow-up care instructions.

Data Security and Protection

We implement robust technical and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure.

• Encryption: All data, whether in transit between you and the doctor or stored on our servers, is protected using strong end-to-end encryption.
• Access Control: Only authorized personnel, such as your consulting doctor and essential technical staff, can access your information by principle of least privilege. We maintain strict internal policies to prevent misuse.
• Secure Storage: Your data is stored in secure, compliant data centers with state-of-the-art security measures, and retained for as long as legally required or operationally necessary for service delivery.

Data Sharing Policy

Your trust is essential to us. We will only share your information in the following limited and transparent circumstances:

• With Your Consent: We share your information with other healthcare professionals and third parties, including those across borders while insuring they are protected by appropriate legal safeguards, to provide our services. Your use of the App serves as your explicit permission for us to do so.
• For Medical Emergencies: In a critical medical situation where you are unable to consent, we may share necessary information with other healthcare providers to protect your vital interests.
• Legal Obligations: We may be required to disclose your information if compelled by law, such as in response to a court order or other legal process mandated by competent authorities.

Your Rights and Control

You are in control of your personal data. You have the right to:

• Access: Request access to your personal information and obtain a copy of your medical records held by us.
• Rectification: Request the correction of any information in your file that you believe is inaccurate or incomplete.
• Withdraw Consent: Withdraw your consent for data processing at any time where consent is the legal basis for our processing. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• Deactivate: Ability to deactivate your account at any time.
• Erasure: Request the permanent deletion of your personal data. Please note that we may be obligated by law or professional standards to retain certain medical information for a specific period, even after your account is closed.

To exercise any of these rights, please contact our Data Privacy Officer using the contact information provided below. We will respond to your request in accordance with applicable legal requirements.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please do not hesitate to contact our Data Privacy Officer at: care@sanadapps.com